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What You Need to Know Before You Start

Using tk288 means accepting that access, account activity and payment processing — including bKash, Nagad and Rocket — depend on your local law and the eligible regions we serve. Read these conditions carefully so you know exactly where you stand before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data handlingContact and amendment process
tk288 What You Need to Know Before You Start
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We keep your account data only as long as your account is active or as required by applicable record-keeping rules. You can request a copy of what we hold, ask for corrections, or request deletion by raising a ticket through your account settings. Security on the platform uses standard encryption across all sessions — including when you link your bKash, Nagad or Rocket wallet to your account. We do not share your payment details with third parties beyond what is necessary to process your transaction.

Data Retention Account data is kept while your account is open and for the period required by applicable rules. Closure requests are handled via your account settings ticket.
Cookie Use We use session and analytics cookies to keep your login active and to understand how the platform is used. You can adjust cookie preferences from the site footer.
Account Security Every login is protected by OTP verification sent to your registered mobile number. If your number changes, update it immediately through account settings before your next bKash or Nagad transaction.
Right to Request Changes You can ask us to correct, export or delete your data. Submit the request through the account help centre ticket and we will confirm receipt within one business day.
LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Query

If a specific clause is unclear, or you need to raise an eligibility question about your account, our support team handles legal queries the same way it handles payment questions — directly and without delay. Reach us through the channels below, and reference your account ID so we can pull your record immediately.

Team online

Live Chat

Open the chat window from any page on tk288. Available during our published support hours for account, eligibility and legal condition questions.

Email Support

Send your query with your account ID to our support address. We respond to legal and account-closure requests as a priority queue.

Account Help Centre

Log in, go to your account settings, and raise a formal query ticket. Use this path for written records of eligibility disputes or data requests.

Common Questions About Our Legal Conditions

These answers cover the eligibility, data and account-rights questions we receive most often. If your question is not here, raise it through live chat or your account ticket.

Not automatically. Eligibility depends on your local law and the regions we serve. Check the rules that apply to you before opening an account with us.

Payment processing is paused while an account is under eligibility review. Once the review is resolved, bKash, Nagad and Rocket transactions resume as normal.

Log in, go to account settings, and raise a data-request ticket. Include your account ID. We confirm receipt and provide the data within a reasonable timeframe.

We retain data only for the period required by applicable record-keeping rules. After that, it is deleted or anonymised according to our standard data-handling process.

We publish updates on this page and may notify you by email. Continued use of tk288 after a change takes effect means you accept the revised conditions.

Raise a formal ticket through your account help centre and reference the specific term in dispute. Our team reviews these as a priority and responds in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.